Contact

CUSTOMER SERVICE & PRESS INQUIRIES

hello@ryu.com is RYU's dedicated customer support channel. Here at RYU, our Customer Care Team offers online support via email at hello@ryu.com, chat box & social media messaging from Monday to Friday 8am-4pm PST (please note holidays may effect hours).

While we respect that some customers prefer call center phone support, we’ve determined there are better ways to more efficiently help customers get answers quickly. This includes improving our business processes, preventing repeat issues, and knowing where to focus resources moving forward. We suggest that when reaching out to the Customer Care Team, you leave us with your Name, Order Number, Email and the information on what you're looking to receive assistance with. It'll help us on getting your process going! RYU’s customer support is exclusively online because:

We can verify order history, inventory, and shipping status immediately.

Customers may supply photographs and screenshots to more efficiently describe technical and warranty issues.

It’s faster. We never have to ask customers to wait on hold.

Online support keeps detailed records in one place, we'll always have access to previous tickets so you won't have to repeat questions.

Expertise. RYU’s Customer Experience team does not need to hand off customers or check with other departments and can resolve +95% of issues directly.

We encourage you to email us at hello@ryu.com or start a conversation in the contact form above.

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