Returns & Exchanges

What is your return policy?

We offer a full refund or credit within 14 days of shipping for full priced unworn, unused goods in the original packaging with hang tags attached. RYU gift card credit is available for customers up to 30 days after purchase date of full price items. All discounted products are final sale. Please return each item in original packaging with RYU hang tags attached. Contact us at hello@ryu.com of the chat box below to initiate a return.

We are committed to developing the most durable urban athletic apparel in the market. If your product fails to perform or is damaged due to a material or manufacturing issue please contact us at hello@ryu.com so we can work with you to find a solution. All replacements are at the discretion of the RYU team.

All returned items are subject to inspection, and subject to a discretionary cleaning and/or re-stocking fee. If the item(s) cannot be returned to inventory for whatever reason, we will be in touch right away.  These measures are required to maintain RYU quality for all customers.

How do I set up a return or exchange?

Only full priced purchases are eligible for returns or exchanges. To start a return or exchange, submit a request via hello@ryu.com or our Contact Form, where you will be prompted to include your Order #. In your message, please state the exact items that you wish to return.

We will provide you with a Return Authorization (RA) form, where you’ll complete your name, order number (found in the subject of your order confirmation email) and the item(s) you wish to return. You must complete the RA form accordingly, and include it within your returning package.

Once approved, the RYU Customer Experience Team will provide a shipping label for you to affix to the package.

Please note that it can take up to 5 business days to process a return from date of arrival at the respective warehouse and the failure to obtain an RA form and number is likely to delay the refund/exchange process. Once we have received and processed your return, the refund will be issued to the original method of payment.

How do I return/exchange a gift?

To initiate your gift return, contact us via our chat box below, hello@ryu.com or the  Contact Form. Please be sure to include your Order Number within the corresponding form field.

Can an online order be returned in-store and vice versa?

Online purchases must be returned to the online warehouse to ensure the fastest and most efficient service. If you have purchased in-store please return your item to the original point of purchase. Please ensure you have your receipt, the item is clean and unused and has all tags still attached.

What do I do if my RYU item arrives damaged?

We are committed to developing the most durable urban athletic apparel in the market. If your product fails to perform or is damaged due to a material or manufacturing issue please contact us at hello@ryu.com so we can work with you to find a solution. All replacements are at the discretion of the RYU team.

Please be sure to include your Order Number within the corresponding form field, and upon our follow-up, we recommend having pictures on hand to document the damage to your order, so that we may best serve you and the situation.

How long does a refund or exchange take to process?

From start to finish, please give your refund/exchange 7 – 10 days to get back to you. Our Returns Teams are located on the West Coast, so return travel may take up to 5 business days plus an additional 5 business days for processing. From the date the fund is processed, it may take up to 3 business days for the refund to appear on your credit card statement.

Please note: due to the current situation surrounding COVID-19, our warehouses have reduced their working days, which may potentially cause delay in shipments. Furthermore, our carriers are experiencing reduced staffing and service hours due the situation. We appreciate your understanding and patience through this challenging time.

How do I return from an APO/FPO/DPO Address?

We are currently unable to create prepaid return labels for APO, FPO, and DPO addresses. You can send any returns back our way through USPS to the address listed below.

APO, FPO, and DPO returns should be shipped to:

RYU Returns
OIA Global
14601 N Bybee Lake Ct.
Portland OR 97203

If you email our team with an image of your shipping address, we’ll happily reimburse you with an online credit up to $15.